Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days to arrive.
What is your return policy for skincare products?
We offer a 30-day return policy on most products. If you are not satisfied with your purchase, please contact our support team to initiate a return for a refund or exchange.
Are Lancer Skincare products cruelty-free?
Yes, we are committed to ethical practices. We do not test our products or ingredients on animals.
How do I determine which products are right for my skin type?
We recommend following 'The Method,' which is tailored for Oily/Congested, Normal/Combination, or Sensitive/Dehydrated skin. You can also take our online skin quiz for a personalized regimen.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination and local customs processing.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only make changes or cancellations within a very short window after the order is placed. Please contact customer service immediately for assistance.